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FAQS

Read on for anything you need to know about LockLatch™ and if you have any more questions, please contact us at [email protected]

Is LockLatch adjustable?

Yes, LockLatch® can be adjusted to anywhere between 9cms and 17 cms. PetLatch® can be adjusted between 14.5 to 23cms. MiniLatch™ can be adjusted between 4.5 and 8cms.

Can I use LockLatch® for my cat/small dog to get in and out through an open but locked door or window?

Yes, LockLatch™ is the perfect solution for this and many customers buy LockLatch™ for this very reason.

Can I use LockLatch® to stop my windows and doors banging in the wind?

Yes, by locking an open window or door in position, LockLatch® prevents wind damage.

Can I use LockLatch® to stop unwanted wild animals like racoons, baboons, monkeys and squirrels and so on from entering my house?

Yes, many homes and guesthouse use LockLatch® and MiniLatch® for this purpose.

Is LockLatch® approved by insurance companies?

Policies do differ so we recommend you check with your insurance broker or underwriter.

Can LockLatch® be used to lock a window or door in the closed position?

Yes, as long as one of the footplates is mounted 8cms in from the frame.

How will you deliver my LockLatch® to me?

UK – by Royal Mail from our Distribution Centre in Penley, near Wrexham, UK

USA – by USPS from our Distribution Center in Camarillo, California

South Africa – by courier from our Distribution Centre in Cape Town

Australia and New Zealand – we deliver to all areas using either Australia or New Zealand post

The rest of the world – by Royal Mail or courier from our Distribution Centre in Penley, UK

Is delivery free?

Yes, for purchases of 3 or more units.

How long does delivery take?

UK – Delivery takes 3-5 working days from receipt of your order.

SA – Depending on where you live delivery will take 3 to 5 days from receipt of your order.

USA – 2 to 6 working days

The rest of the world – 5 to 15 working days

What is your refund and returns policy?

If you’re not happy with your LockLatch™, PetLatch™ or MiniLatch™ simply return it to the DC from which it was dispatched, unused and in its original packaging, for a full product refund.

Please see the contacts page for return address details

What are your bank account details for direct bank transfer?

South Africa

Account Name: Locklatch Retail

Account Number: 10011746418

Bank: Investec

Branch Name: Grayston Drive

Branch Code: 580105

 

UK

 

Account Name: Mr E Pearce

Bank: Investec

Account Number: 89542501

Sort Code: 40 64 34

 

Australia

 

Bank: NAB

Name: Catherine Pearce

Account No: 86 820 1886

BSB: 086 136

What is LockLatch® made from?

Toughened C304 stainless steel with a satin finish, making it rust and hacksaw resistant. It’s also easy to spray paint with paint available from your local hardware store.

Is LockLatch® guaranteed?

Yes, there is a lifetime guarantee, so if anything goes wrong, just return it to us and we’ll replace it free of charge.

How should I care for my LockLatch®?

LockLatch products are made from C304 stainless steel and are rust resistant. So from time to time we recommend that you wipe them down with some diluted washing up liquid or similar. And for more comprehensive care instructions please see pdf here.

What's the difference between LockLatch®, PetLatch® and MiniLatch®?

A lot of our customers are using LockLatch® for pet access. LockLatch® is fine for all domestic cats, but some dog owners need a slightly bigger opening. So, due to popular demand we’ve developed the slightly longer PetLatch™ which gives an opening adjustable between 14.5 to 23cms. MiniLatch™ gives an adjustable gap between 4.5 and 8cms and has been developed for homes with monkey and baboon problems. MiniLatch™ allows you to keep your windows or doors open for ventilation, whilst keeping them out!

Can I fit LockLatch® to an Aluminium Window/Door?

Yes, LockLatch® fits any window or door whatever it’s made of and whichever way it opens.

Can I fit LockLatch® to wooden Window/Door?

Yes, LockLatch® fits any window or door whatever it’s made of and whichever way it opens.

Can I use LockLatch® on my boat to secure the hatches?

Yes, this use led to the invention of LockLatch®.

Can I use LockLatch® on my caravan to secure the doors and windows?

Yes, LockLatch® works on all doors and windows.

Can I use LockLatch™ for trailer and motorhome security and as an addition to my security system?

Definitely. LockLatch™ is great for improved trailer and motorhome security and works on all doors and windows for safe ventilation and security.

Can a thief break through a LockLatch®?

Yes, a determined thief with a plan of action and the right tools will break through a LockLatch™, but, that said, a determined thief will break through anything. LockLatch® is only meant as a deterrent to prevent opportunistic theft

Is LockLatch® available in stores?

No, as the inventor, manufacturer and retailer, we only operate online so place your order via our secure payment gateways and we’ll deliver to your door by mail or courier.

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