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LockLatch™ FAQs

Read on for anything you need to know about LockLatch™ and if you have any more questions, please contact us.

  • What is the largest possible gap?

    For standard installations, the largest possible gap is 17 cms. However if you mount LockLatch™ on the outside of the frame, a gap of 21cms can be achieved. Use PetLatch™ if you want a gap of 16 to 24cms or more if mounted on the outside of the frame as shown in these photographs.
  • What is the smallest gap?

    9cms, perfect for ventilation.
  • Is LockLatch™ adjustable?

    Yes, LockLatch™ can be adjusted to anywhere between 9cms and 17 cms. PetLatch™ can be adjusted between 16 and 24cms.
  • Can I use LockLatch™ for my cat/small dog to get in and out through an open but locked door or window?

    Yes, LockLatch™ is the perfect solution for this and many customers buy LockLatch™ for this very reason.
  • Can I use LockLatch™ to stop my windows and doors banging in the wind?

    Yes, by locking an open window or door in position, LockLatch™ prevents wind damage.
  • Can I use LockLatch™ to stop baboons and monkeys trashing my house?

    Yes, many guesthouses use LockLatch™ for this purpose.
  • Is LockLatch™ approved by insurance companies?

    Both Mutual and Federal and Hollard "Burglar Bars need to be installed in front of the unprotected windows, alternatively Hollard accepts the Lock Latch in front of the swivel windows" have approved LockLatch. However we do suggest customers check with their own insurance brokers and underwriters.
  • Can LockLatch™ be used as well as burglar bars.

    Yes, in fact adding LockLatch adds an additional layer of security and makes it difficult for a burglar to open a window wide enough to break out, or saw through your burglar bars.
  • Can LockLatch™ be used to lock a window or door in the closed position?

    Yes, as long as one of the footplates is mounted 8cms in from the frame.
  • How will you deliver my LockLatch to me?

    We usually deliver with Fastway door to door. However if you live in a remote are we may need to send with Speed Service Couriers who are remarkably good, or by registered post.
  • Is delivery free?

    Yes, for purchases of 3 or more units, but the cost is R59 Excl VAT only for 1 or 2 units for delivery anywhere in South Africa. But, if you live outside SA, we can still deliver your LockLatch noting we'll give you a quote for approval first.
  • How long does delivery take?

    Depending on where you live delivery will take 3 to 5 days from receipt of your order.
  • What is your returns policy?

    On receipt, if your not happy with your LockLatch™ or PetLatch™ simply return it to us, unused and in its original packaging, for a full product refund.
  • What are your bank account details for direct bank transfer?

    Account Name: Locklatch Retail
    Account Number: 10011746418
    Bank: Investec
    Branch Name: Grayston Drive
    Branch Code: 580105
  • What is LockLatch™ made from?

    Toughened C304 stainless steel with a satin finish, making it rust and hacksaw resistant. It’s also easy to spray paint with paint available from your local hardware store.
  • Is LockLatch™ guaranteed?

    Yes, there is a lifetime guarantee, so if anything goes wrong, just return it to us and we'll replace it free of charge or refund your money.
  • What's the difference between LockLatch and PetLatch.

    A lot of our customers are using LockLatch for pet access. LockLatch is fine for all domestic cats, but some dog owners need a slightly bigger opening. So, due to popular demand we've developed the slightly longer PetLatch which gives an opening adjustable between 16 and 21 cms.
  • Can I fit LockLatch™ to an Aluminium Window/Door?

    Yes, LockLatch™ fits any window or door whatever it's made of and whichever way it opens.
  • Can I fit LockLatch™ to wooden Window/Door?

    Yes, LockLatch™ fits any window or door whatever it's made of and whichever way it opens.
  • Can I use LockLatch™ on my boat to secure the hatches?

    Yes, this use led to the invention of LockLatch™.
  • Can I use LockLatch™ on my caravan to secure the doors and windows?

    Yes, LockLatch™ works on all doors and windows.
  • Can a thief break through a LockLatch™?

    Yes, a determined thief with a plan of action and the right tools will break through a LockLatch™, but, that said, a determined thief will break through anything. LockLatch™ is meant as a deterrent to prevent opportunistic theft.
  • Is LockLatch™ available in stores?

    No, as the inventor, manufacturer and retailer, we operate online so place your order via our secure payment gateways and we'll deliver to your door by courier.
  • My lock is jammed in the open position, what's the problem and how can I fix it.

    It's very possible that you've overwound the lock in the anticlockwise direction. So insert the key, make sure it's engaged then give the key a sharp turn clockwise.

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